Our Terms and Conditions

These Terms and Conditions govern every account opened with us at Elitebet Casino on elitebet-australia.com. We operate under licence MGA/B2C/824/2020 issued by the Malta Gaming Authority, and we have been running the platform since 2022. Read the clauses below before you register, deposit or claim any bonus, because they set out exactly what you can expect from us and what we expect from you.

Accepting Our Terms

What agreement covers

By ticking the acceptance box during registration, opening an account, logging in or placing a single wager, you confirm that you have read these Terms and Conditions, that you understand them and that you agree to be bound by every clause. The agreement takes effect the moment your account is created and remains in force until either you close the account or we terminate it under the clauses below.

These terms sit alongside our Privacy Policy, Bonus Rules and any specific promotional conditions published with an individual offer. Where a promotion carries its own rules, those rules apply to that promotion in addition to this document. If a conflict arises, the more specific rule prevails for that offer only.

Who May Register With Us

Eligibility and identity checks

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and legally permitted to gamble where you live. One account per person, per household, per IP address and per payment method. We do not accept players residing in the United States, the United Kingdom, France, the Netherlands, Spain, Italy or Belgium, and we block registrations from those territories.

Before your first withdrawal we verify your identity. Send us a valid ID or passport, a recent proof of address and, where applicable, proof of ownership for the payment method used. Our compliance team reviews documents within 48 hours. We may request updated verification at any later stage, and we may freeze an account until checks are complete.

• You must supply accurate personal data and keep it current.
• You are responsible for keeping your login credentials confidential.
• We may decline or close a registration if verification fails.
• Accounts opened under another person's details are void, and balances on them are forfeited.

Deposits, Withdrawals and Verification

Payments on our platform

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity and Jeton. The minimum deposit is 20 AUD, the minimum withdrawal is 30 AUD, and we charge no fees on either side. Withdrawals are capped at 8,000 AUD per day and 30,000 AUD per month; e-wallets clear within 0 to 24 hours, cards take 1 to 3 business days, and bank transfers take 3 to 5 business days.

Funds must come from an account, card or wallet held in your own name. Third-party payments are returned to the sender. Withdrawals are processed back to the method used for the deposit wherever that method supports it. After 12 consecutive months of no login and no wagering activity, we treat an account as dormant, notify you by email, and may apply a monthly administration fee of 5 AUD to the dormant balance until the balance reaches zero or you reactivate the account.

Bonus Rules and Wagering

How our offers work

Every bonus we credit carries wagering requirements, and bonus funds convert to withdrawable cash only after those requirements are met in full. Wagering contribution varies by game type, and the specific multiplier, maximum conversion and expiry period for each offer are published on the promotion page at the time you claim it. Bonuses expire, and expired bonus funds together with winnings derived from them are removed from your balance.

While an active bonus is running, a maximum bet limit applies per spin or round, and wagering on certain games may be excluded from contribution altogether. Only one bonus may be active at a time unless we state otherwise in the offer terms. Bonus funds are a wagering facility, not guaranteed value, and we may adjust or withdraw a promotion at any time for players who breach the rules in this section.

• Bonus funds and winnings from them are forfeited if wagering is not completed within the stated validity period.
• Bets above the stated maximum while a bonus is active void the bonus and any winnings from it.
• Deposits tied to a bonus can be withdrawn, but doing so forfeits the bonus and related winnings.
• We cap the number of consecutive free bonus claims without a deposit; abuse of that sequence voids pending bonuses.

Conduct We Prohibit

Zero tolerance list

We take a firm line against abuse of our platform, because unfair play damages every honest player on it. Where our fraud and risk systems flag prohibited conduct, we suspend the account, hold withdrawals pending investigation and may permanently close the account with forfeiture of bonus funds and winnings derived from the abuse. Real-money balances from legitimate play are returned to verified accounts in such cases.

The list below is not exhaustive, but it covers the conduct we encounter most often and act on without exception.

• Opening multiple accounts to multiply bonuses or evade limits.
• Chargebacks or payment reversals on deposits already wagered.
• Collusion, chip dumping or coordinated play against other players.
• Bots, scripts, automated tools or data scraping on our platform.
• Masking your true location with a VPN or proxy to bypass territorial restrictions.
• Exploiting software errors, delayed feeds or mispriced outcomes.
• Depositing funds on behalf of a third party or for money laundering purposes.

Player Limits and Self Exclusion

Tools we give you

You can set deposit limits, loss limits and session reminders on your account at any time from your profile, and limits take effect immediately and cannot be raised without a cooling-off period. You may also request self exclusion for a fixed term or indefinitely, during which we block your account, remove you from promotional communications and close any duplicate accounts we identify as yours.

We also watch for signs of gambling harm on our side. If our patterns of play indicate risk, we will contact you with information about support options. Gambling Help Online is reachable around the clock on 1800 858 858 across Australia, and we encourage you to use it without hesitation. Gambling on Elitebet Casino is entertainment, and it should never be treated as income or a way to recover losses.

Closing Accounts and Complaints

Your exit rights and our process

You may close your account at any time by contacting our support team, subject to completing any outstanding verification and wagering obligations. On closure we return your real-money balance to a verified payment method in your name, minus nothing, since we charge no exit fees. We may close an account ourselves where you breach these terms, where verification fails or where we are legally required to do so.

If something goes wrong, raise it with our live chat or email [email protected] first, and we will acknowledge and work to resolve standard complaints promptly. If you are not satisfied with our answer, you may escalate the matter, and nothing in these terms limits rights you hold under applicable consumer law. This agreement is governed by the laws of Malta, reflecting our Malta Gaming Authority licence, and disputes that we cannot settle directly fall to the competent courts or the alternative dispute resolution channel advised at escalation.

When We Change These Terms

Updates and notice

We review these Terms and Conditions regularly and update them to reflect changes in our services, regulatory requirements or responsible gambling commitments. When we make a material change, we notify you by email to your registered address and by notice on our platform before the change takes effect, normally 14 days in advance.

Continuing to log in, deposit or wager after the effective date of a revised version means you accept the updated terms. If you disagree with a change, close your account before that date and withdraw your balance under the closure clauses above. The version published on this page at any given moment is the version that applies to your play, and we keep dated records of every prior version for reference.

Frequently asked questions

How old do I have to be to open an account?

At least 18 years old, or older if the legal gambling age in your part of Australia or your jurisdiction is higher. We verify your age during KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, per household and per payment method. Multiple accounts lead to closure and forfeiture of bonuses and related winnings.

How long does verification take?

Our compliance team reviews ID, proof of address and payment method documents within 48 hours of receiving them, and we contact you if anything is missing.

What happens if I break the bonus rules?

Breaches such as exceeding the maximum bet during bonus play void the active bonus and any winnings from it. Deposits themselves remain yours and can be withdrawn.

How do I self exclude from Elitebet Casino?

Contact our support team by live chat or email and request a fixed-term or indefinite self exclusion. We block your account immediately, remove you from promotions and close any duplicate accounts we find.