Talk to us, we are here 24/7
Questions about a deposit, a bonus or your verification? Our care team answers around the clock, every day of the year, in English and three other languages. Pick the channel that suits you below.
Every way to reach us
Live chat
The fastest route is the live chat window in the bottom right corner of any page on elitebet-australia.com, including on mobile. Click the speech bubble, type your question and you are connected. Our chat desk is staffed 24 hours a day, 7 days a week, and typical first response lands in under 2 minutes during peak Australian evenings. Medium-complexity cases, such as a stuck withdrawal, are usually resolved within the same chat or escalated with a ticket number on the spot.
Write to [email protected] for anything that needs screenshots, documents or a paper trail. Attach files up to 20 MB, quote your account username in the subject line and we reply within 24 hours. Most emails are answered in 4 to 8 hours; KYC document reviews take up to 48 hours as per our verification policy.
- Support: [email protected], replies within 24 hours, 24/7 intake
- Attachments accepted: photos of ID, bank statements, payment receipts
- Tip: one issue per email gets you a faster, cleaner answer
Languages and hours
Our agents work in English, German, French and Spanish. Because the desk never closes, Australian players get the same answer speed at 3am AEST as at lunchtime. There is no phone line; chat and email cover every query our team handles.
| Channel | Where | Hours | First response |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of any page | 24/7 | Under 2 minutes typical |
| [email protected] | 24/7 intake | Within 24 hours, usually 4 to 8 |
What our team fixes
Accounts and KYC
Locked logins, password resets, changed details and full verification all come through us. Before your first withdrawal we verify your ID or passport, proof of address and payment method, and the review takes up to 48 hours. If your documents were rejected, message us with the ticket number and we tell you exactly what to reupload.
Payments
Deposits start at 20 AUD via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity or Jeton, and we charge no fees on either side. Withdrawals begin at 30 AUD and are capped at 8,000 AUD per day and 30,000 AUD per month. E-wallet payouts clear in 0 to 24 hours, cards in 1 to 3 days, bank transfers in 3 to 5 days. A payment missing those windows is exactly the kind of thing you should ping us about.
Bonuses and technical issues
Welcome bonus of 100% up to 650 AUD plus 300 free spins with the code ELITE400, Friday reloads, weekly 10% cashback, tournaments and free spin drops all generate questions, and we answer them with the exact wagering figure rather than a vague one. On the technical side we handle frozen game rounds, error codes, uncredited wins and site performance on iOS and Android, since our mobile site runs on HTML5 with no app required.
Responsible gambling
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Check these before writing
Half of all tickets resolve in under a minute with a quick self-check, so give these three a look first.
- FAQ page: linked in the site menu, covers bonus terms, wagering rules, withdrawal limits and common error messages.
- KYC status: open your profile, section Verification, and see which documents are approved, pending or rejected.
- Transaction history: your Cashier keeps a full record of deposits, withdrawals and bonus credits with timestamps, ideal for quoting back to us.
When you do write, include your username, the date and time of the issue, the amount involved and a screenshot if you have one. Those four details cut our reply time roughly in half because the agent starts investigating instead of asking follow-up questions. One thread per issue also helps: replying to the original email keeps the history attached to your case.
Formal letters and partnerships
Registered operator
Elitebet Casino is operated by Elite Gaming N.V. under licence MGA/B2C/824/2020 issued by the Malta Gaming Authority. Formal correspondence, including regulator matters and legal notices, goes by post to the registered office of Elite Gaming N.V. in Curaçao or by email to [email protected] with Formal in the subject line; we route it to the relevant department the same working day.
Press and affiliates
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Frequently asked questions
How fast does Elitebet Casino live chat respond?
Typical first response is under 2 minutes. Chat is staffed 24/7, including public holidays, in English, German, French and Spanish.
Does Elitebet Casino have a phone number?
No. We handle everything through live chat and email at [email protected], which keeps every case documented and answerable within 24 hours.
My withdrawal is late. Who do I contact?
Open live chat with your username and the transaction ID from your Cashier history. E-wallets take 0 to 24 hours, cards 1 to 3 days and bank transfers 3 to 5 days, so only amounts past those windows need our attention.
Can I ask support to set deposit limits?
Yes. Message us in chat or by email and we apply deposit or loss limits, session reminders or self-exclusion the same day. Gambling Help Online on 1800 858 858 is also available around the clock.
Where do I send KYC documents?
Upload them directly in the Verification section of your profile. If a document is rejected or the 48-hour review passes without an update, email [email protected] and we check the status immediately.