Responsible Gambling at Elitebet Casino
Gambling should stay a form of entertainment you control, not a habit that controls you. This page sets out every protection we have built into your Elitebet Casino account, from deposit limits to permanent self-exclusion, and lists free Australian services you can contact at any hour.
Our Commitment to Safer Play
What we do proactively
We have treated player wellbeing as a core part of our operation since 2022, not a compliance box to tick. Every account opened with us operates under a Malta Gaming Authority licence, and that licence binds us to concrete obligations we exceed rather than merely meet.
Our systems run behavioural monitoring across all accounts. When play patterns shift sharply, such as a sudden rise in deposit frequency, unusually long sessions or repeated loss chasing, our responsible gaming team reviews the account and reaches out with a private message offering limits or a break. Reality checks appear on screen at intervals you choose, showing your session length, deposits and net position so you always gamble with the full picture in view.
Our staff receive training to spot distress in player communications and to respond with practical options, never with promotional messages.
Know the Warning Signs
Changes worth acting on
Problem gambling rarely announces itself. It shows up as small shifts that add up over months. Read the list below against your own behaviour, or against someone you care about, and treat two or more items as a signal to act today rather than tomorrow.
None of these signs means you have failed. They are information, and information lets you respond early, while the fix is still simple.
- Chasing losses with bigger bets to win money back
- Hiding the amount of time or money you spend gambling from family or friends
- Borrowing money, selling possessions or using bill money to keep playing
- Gambling for longer than you planned, or being unable to stop a session
- Feeling restless, irritable or low when you try to cut down
- Gambling to escape stress, grief or boredom rather than for enjoyment
- Neglecting work, study, sleep or relationships because of gambling
- Lying about wins, or minimising losses when asked about your play
Set Your Own Limits
Controls in your account
Every control below sits in your Profile under the Responsible Gaming tab, and each one takes effect immediately. You can tighten any limit instantly; loosening or removing a limit takes 24 hours to apply, a deliberate cooling period that stops a late-night decision from undoing a daytime plan.
| Tool | What it does | Where to set it |
|---|---|---|
| Daily, weekly and monthly deposit limits | Caps the money you can deposit in each period; further deposits are blocked until the window resets | Profile > Responsible Gaming > Deposit Limits |
| Loss limits | Caps net losses per day, week or month regardless of deposit size | Profile > Responsible Gaming > Loss Limits |
| Wagering limits | Caps the total amount you can stake across all games in a set period | Profile > Responsible Gaming > Wagering Limits |
| Session reminders | On-screen reality checks every 30, 60 or 120 minutes showing session length and net position | Profile > Responsible Gaming > Session Reminders |
| Session timeout | Ends your session and logs you out for a fixed break of up to 24 hours | Profile > Responsible Gaming > Take a Break |
| Cooling-off period | Suspends the account for between 24 hours and 30 days, with login blocked and marketing paused | Profile > Responsible Gaming > Cooling-Off |
| Self-exclusion | Blocks the account and marketing for a longer or permanent period; see the next section | Profile > Responsible Gaming > Self-Exclusion |
How Self Exclusion Works
Durations and what happens
Self-exclusion is the strongest control we offer, and we make it hard to reverse by design. You can activate it yourself in your Profile, or our support team can apply it for you over live chat or email in minutes.
The available durations are 24 hours, 7 days, 30 days, 6 months and permanent. During any exclusion your login is blocked, marketing emails and SMS stop, and any pending bonus or tournament entry is cancelled.
Your money is safe. Any balance in your account at the time of exclusion stays there untouched, and open or settled-but-unpaid bets settle normally and are added to your balance. You can request a withdrawal of your full remaining balance at any time during the exclusion by contacting support, and we process it to your verified withdrawal method without requiring you to log in.
Temporary exclusions expire automatically and the account reopens on the end date, with all your previous limits still in place. To reopen earlier, you must submit a written request to our responsible gaming team, which includes a 7-day review period before access returns. Permanent exclusion cannot be reversed once confirmed. If you want to play again afterwards, you must open a new account only after our team completes a fresh assessment, and we reserve the right to decline.
Keeping Gambling Away from Minors
Our age policy
You must be 18 or older to hold an account with us, with no exceptions for parental consent or supervised play. We verify age through our KYC process, which requires a government-issued ID or passport before your first withdrawal, and we run automated screening at registration against identity records. Where verification fails or looks doubtful, the account is suspended until proven otherwise, and any funds deposited by a minor are returned.
If minors have access to your devices, the responsibility for your open session is yours, so log out every time and never let the browser save your password. Parents can add a second barrier with filtering software such as Net Nanny, GamBlock or Qustodio, each of which blocks access to gambling sites at the device level. Our support team will permanently close an account on request if a minor has used it, and cooperate with any investigation.
Where to Get Free Help
Australian support services
Limits reduce the harm; talking to a trained counsellor addresses the cause. Every service below is free, confidential and available across Australia, and none of them will notify us, your bank or your family that you called. You do not need to be in crisis to use them, and gambling problems respond well to early treatment.
- Gambling Help Online, 24/7 telephone and online counselling, 1800 858 858, gamblinghelponline.org.au
- Lifeline, 24-hour crisis support for gambling-related distress, 13 11 14, lifeline.org.au
- National Debt Helpline, free financial counselling for gambling debt, 1800 007 007, ndh.org.au
Talk to Our Support Team
One message is enough
Our live chat runs 24/7 and our agents can apply limits, timeouts and exclusions on the spot, in a private conversation that leaves no record in your game history. For anything that needs documentation, such as a permanent exclusion or a balance withdrawal during exclusion, email our responsible gaming team directly at [email protected], or our general support address [email protected].
When you contact us about gambling concerns, we answer with options and never with bonuses or win-back offers. Your request is actioned the same day, and you receive written confirmation once it takes effect. If you are unsure which tool fits your situation, describe it in one line and we will suggest the right setting rather than leave the decision entirely on you.
Frequently asked questions
How do I set a deposit limit on my account?
Open Profile, then Responsible Gaming, then Deposit Limits, and choose a daily, weekly or monthly cap. The limit applies immediately, and lowering it further takes effect instantly while raising it waits 24 hours.
Can I cancel a self-exclusion early?
Only for temporary exclusions, and only through a written request to [email protected] followed by a 7-day review period. Permanent exclusion cannot be reversed.
What happens to my balance during self-exclusion?
Your balance stays in your account and open bets settle normally. You can request a full withdrawal at any time by contacting support, and we pay it to your verified withdrawal method without needing you to log in.
Is Gambling Help Online really free?
Yes. All Australian gambling helplines listed on this page are free, confidential, and staffed by trained counsellors, and contacting them leaves no trace with us or anyone else.