Our AML and Verification Policy

We hold a licence from the Malta Gaming Authority, and that licence obliges us to know who plays at Elitebet Casino. This page explains, in plain terms, what we check, when we check it, and what we need from you.

Our Commitment to AML Compliance

Why these obligations apply to you

Elitebet Casino operates under licence MGA/B2C/824/2020 issued by the Malta Gaming Authority, and we have applied the same standards since the platform launched in 2022. Anti-money-laundering (AML) law in our licence jurisdiction requires us to prevent our platform from being used to disguise the proceeds of crime, to finance terrorism, or to move money outside legitimate payment channels. These are not optional policies we drafted for appearances; they are licence conditions, and breaching them can cost us our authorisation to operate.

In practice, our commitment means three things. We verify the identity of every player before real-money activity reaches meaningful levels. We monitor transactions for patterns that do not match a player's profile. And we report suspicious activity to the relevant authorities when the law requires it, without notifying the account holder concerned.

Why Elitebet Verifies Every Player

Three moments when we verify

Verification, often called KYC (Know Your Customer), happens at defined points rather than randomly. You can create an account and play in demo mode without handing over documents, but we will need proof of who you are at the following stages.

We never verify more than necessary, and we never ask for documents through chat, phone or third parties. Requests come only through your account's secure verification portal or from [email protected].

• At registration: name, date of birth, residential address and contact details, screened against our restricted-country list (United States, United Kingdom, France, Netherlands, Spain, Italy and Belgium).
• Before your first withdrawal: full identity verification plus confirmation that your payment method belongs to you. This is the mandatory checkpoint under our licence.
• At thresholds: if deposits, wagering or withdrawals reach levels set by our AML risk policy, we may request refreshed or additional documents even if you were verified previously.

How Verification Works

Step by step

The process is deliberately short. Most players complete it in a single sitting, and our compliance team reviews standard submissions within 48 hours. Here is exactly what happens from your side.

• Step 1: Upload a government-issued photo ID, either a passport or driver's licence, with all four corners visible and nothing obscured.
• Step 2: Upload a proof of address dated within the last three months, such as a utility bill, bank statement or tenancy agreement showing your name and address.
• Step 3: If you used a card or e-wallet, upload proof that the method is yours, such as a photo of the card with the middle digits covered, or a screenshot of your e-wallet account page.
• Step 4: We review the submission and either approve it or come back with a specific request, for example a clearer image or a different document type.
• Step 5: Once approved, your account is fully verified and withdrawal restrictions linked to verification are lifted.

How we protect your documents

Documents are uploaded through an encrypted connection, stored on servers with access restricted to trained compliance staff, and never shared with game providers or marketing partners. We do not accept documents by live chat or social media precisely because those channels do not meet our security requirements.

When We Ask About Source of Funds

For most players, an ID and a proof of address are all we ever need. Source-of-funds (SOF) checks apply to a smaller group: players whose deposits are large relative to a normal recreational pattern, players who trigger withdrawal amounts well above typical activity, or players whose transactions raise specific questions under our monitoring rules.

If we ask, it is not an accusation. It is a licence obligation to confirm that money wagered on our platform comes from a legitimate origin. Acceptable evidence typically includes payslips or an employment contract, business registration or tax documents for company owners, pension statements, or documents confirming the sale of an asset. Bank statements showing the money moving into your deposit method are often sufficient on their own.

SOF requests are proportionate. A player who deposits 200 AUD monthly with a Skrill account will never receive one; a player moving 20,000 AUD in a fortnight will.

Monitoring Deposits and Withdrawals

What we watch and why

Every deposit and withdrawal on our platform passes through automated screening, with human review of anything the systems flag. We compare transaction behaviour against your verified profile: a player verified with a 60,000 AUD salary whose deposits jump tenfold becomes a review case, as does rapid deposit-and-withdraw cycling with minimal wagering.

Two rules shape your withdrawal experience. First, we return funds by the same method you used to deposit wherever technically possible, which is a core AML requirement and also protects you against stolen-card use. Second, our limits apply to every player regardless of verification status.

If Verification Cannot Be Completed

What happens and in what order

We act proportionately, but we do act. A missing document freezes withdrawals, not your ability to play; a failed or refused verification goes further. The sequence below is how we apply it.

If we terminate an account for verification reasons, any balance from legitimate deposits is returned to you through your original payment method, minus any amounts required to be held under a regulatory or police request.

• Documents not supplied within the stated timeframe: withdrawals are suspended until verification is completed.
• Documents rejected as unreadable, expired or mismatched: we tell you exactly which document failed and why, and you may resubmit.
• Suspected forged or stolen documents: the account is frozen immediately, and we may be legally obliged to report the matter without informing you.
• Restricted-country detection: the account is closed and the deposit balance returned.
• Failure to cooperate with a reasonable source-of-funds request: withdrawals remain blocked and the account may be limited to deposit play only.

How We Store Verification Records

Our licence requires us to retain verification documents and transaction records for five years after the end of a business relationship, so closing your account does not mean your records are deleted the next day. Retention exists for a simple reason: if a law-enforcement or regulator request arrives years later, we must be able to show who played, what was deposited, and what was checked at the time.

After the retention period expires, documents are securely destroyed. During it, access is limited to compliance personnel, and records are never used for marketing or sold to anyone. If you want to know what we hold on you, contact [email protected] and our team, available 24/7, will direct your request to the right place.

Frequently asked questions

Can I withdraw before I finish verification?

No. Full identity verification before your first withdrawal is a licence condition, not a house preference. The review itself takes up to 48 hours once your documents are submitted correctly.

Why was my proof of address rejected?

The most common reasons are that the document is older than three months, the address does not match your registered address, or part of your name is cut off in the image. We always tell you the specific reason and let you resubmit.

Do you ask for source of funds from everyone?

No. Source-of-funds requests apply only when deposit or withdrawal levels, or transaction patterns, reach thresholds in our AML risk policy. Regular recreational players rarely if ever receive one.

Why must I withdraw using my deposit method?

Returning funds by the same method confirms the account belongs to you and is a standard anti-money-laundering requirement. Where a method cannot receive refunds, we use your verified alternative on file.