Elitebet Casino Privacy Policy
This policy explains how we at Elitebet Casino collect, use, store and share your personal information when you play at elitebet-australia.com. We operate since 2022 under a Malta Gaming Authority licence, and we hold your data to the same standard we hold your funds: strictly, securely and only for the purposes set out below.
What data we collect
We only collect information we genuinely need to run your account, meet our licence obligations and keep the site safe. When you register, deposit, play or contact support, the following categories of data come into our care.
- Identity data: your full name, date of birth, email address, phone number and residential address.
- Verification documents: scans of your passport or ID, proof of address and payment method verification required for KYC.
- Transaction data: deposits, withdrawals, bonus activations, wagering amounts and currency (AUD, EUR, GBP).
- Technical data: your IP address, device and browser type, operating system and approximate location.
- Gameplay data: the games you play, bet sizes, outcomes, session duration and chat logs with our support team.
- Marketing preferences: which offers you opt in to, on which channels, and a record of when you gave consent.
How we use your data
Every use of your data maps back to a specific purpose. We do not repurpose your information for anything outside this list, and we never sell it.
- Creating and administering your player account, including login and security.
- Verifying your identity before your first withdrawal, with review completed within 48 hours.
- Processing deposits and withdrawals through PayID, cards, e-wallets and bank transfer.
- Preventing fraud, money laundering, multi-accounting and bonus abuse.
- Monitoring play for responsible-gambling signals and enforcing limits you set on yourself.
- Sending marketing offers where you have consented, such as our Friday reload and weekly 10% cashback.
- Meeting legal and regulatory obligations under our Malta Gaming Authority licence.
Our legal bases explained
Contract
When you register and play, you enter a contract with us. We process identity, transaction and gameplay data because we cannot open an account, settle bets or pay out winnings without it.
Legal obligation
Our licence obliges us to verify your identity, screen transactions against AML requirements and keep records for set periods. These processing activities are not optional, and we cannot switch them off.
Legitimate interest
We rely on legitimate interest to detect fraud, secure our platform, resolve disputes and analyse how the site performs. We weigh this interest against your rights and keep it to what a reasonable player would expect.
Consent
Marketing emails, SMS and personalised offers run only on your consent. You can withdraw it at any time from your account settings or by contacting support, and we stop that processing immediately.
How long we keep records
We keep each category of data only as long as the law or the purpose requires. Once a retention period ends, we delete or irreversibly anonymise the records.
| Data category | Retention period | Reason |
|---|---|---|
| Identity and account data | Life of account plus 5 years after closure | Regulatory requirement |
| KYC verification documents | 5 years after verification | AML and licence rules |
| Transaction records | Minimum 5 years | Financial and tax regulation |
| Gameplay and betting history | 5 years | Dispute resolution and auditing |
| Marketing consent records | Until you withdraw consent, then 3 years as proof | Consent accountability |
| Technical logs and analytics | Up to 12 months | Security and site improvement |
Who we share data with
We share data only with parties who need it to deliver our service, and always under strict contractual confidentiality. In line with our privacy commitments, we never sell your personal information to anyone.
- Payment processors handling your deposits and withdrawals, such as card networks, e-wallet operators and voucher providers.
- KYC and AML screening providers that verify your documents and flag sanctioned individuals.
- The Malta Gaming Authority and other regulators entitled to the data by law.
- IT and hosting service providers that run our infrastructure under data processing agreements.
- Analytics providers that help us understand site usage in aggregate form.
Your rights over your data
You control your personal data at Elitebet Casino, and exercising any of the rights below costs you nothing. Email our data protection officer at [email protected] or reach support on live chat, available 24/7, and we respond within 30 days.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything inaccurate or incomplete.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdrawal of consent: opt out of marketing at any time, in one click.
- Complaint: escalate to your local data protection authority; in Australia that is the Office of the Australian Information Commissioner, and EU residents may contact their national supervisory authority.
Cookies and tracking tools
We use cookies and similar technologies to keep you logged in, remember your preferences and measure how the site performs. Session cookies keep your login active, while analytics cookies show us which pages need work. You can manage or reject non-essential cookies through the banner shown on your first visit or in your browser settings. Full details, including the complete cookie list and how to change your choices later, are on our dedicated Cookies Policy page.
Keeping your data secure
All traffic between your device and our servers runs over TLS encryption, and your payment details are handled exclusively by certified payment providers rather than stored on our platform. Access to player data inside Elitebet Casino is limited to staff who need it for their role, logged, and reviewed regularly.
If a data breach ever affects your personal information, we notify the relevant supervisory authority within 72 hours and inform you directly where the risk to you is high. Our security controls are audited as part of our Malta Gaming Authority licence obligations, and we update them as threats evolve.
Frequently asked questions
Does Elitebet Casino sell my personal data?
No. We never sell your data. We share it only with payment processors, KYC providers, regulators and service partners who need it to run the site, always under confidentiality obligations.
How do I stop marketing emails?
Use the unsubscribe link in any email, switch off marketing in your account settings, or contact support. We stop marketing immediately and keep only a record proving you withdrew consent.
Why do you keep my data after I close my account?
Our licence and anti-money-laundering rules require us to retain identity and transaction records for at least 5 years after account closure. After that period we delete or anonymise them.
Can I get a copy of everything you hold about me?
Yes. Email [email protected] and we will send your data in a readable format within 30 days, free of charge.